Terms of purchase

Last Updated July 11th, 2025.

Thank you for your support and interest in Jade Mc Neil Gestion et Création. We are so thankful to have you as a part of our Jade Mc Neil Gestion et Création community!

Please review these Terms of Purchase very carefully.  By purchasing our products and/or services, you are agreeing to these and are expressing that you have been given reasonable access to review these terms prior to your purchase. These Terms are binding as of the date you purchase or access our products and/or services.

 

General Purpose. These Terms are between you (“Purchaser,” “you,” “your”) and Jade Mc Neil Gestion et Création (“Company,” “we,” “us,” “our”) for the purpose of purchasing or otherwise obtaining digital products and/or services (our “Products”) whether through the Company’s website at socialjademcneil.com or any related domains or subdomains (the “Website”), or in person. The Company and the Purchaser will collectively be referred to as “Parties,” and each individually as a “Party.”

By clicking “Add to Cart,” “Buy Now,” or any other phrase on the purchase button, submitting a payment electronically or in-person, or otherwise subscribing through the Website, you are agreeing to adhere to and be bound by following terms and conditions, together with the Terms of Use and our Privacy Policy, all of which are hereby incorporated by reference ( the "Terms"):

Scope of Products. Our Products include but are not limited to: digital downloads, templates, online courses, freelance services, masterclasses, intensives, retreats, masterminds, workshops, etc.

Product Delivery. When you make a purchase and submit your payment, you will be provided with the Products as detailed on the Website or as you selected prior to purchase. Please note that product delivery will differ based on when you make your purchase and if it is a digital or physical product. For more information, please refer to the product description. If the Product is listed as presale or pre-order, the order will be delivered as detailed on the Website. The Company will make all reasonable efforts to meet any estimated delivery dates. Should the Company be unable to meet estimated timelines for delivery of presale Products, the Company will have the sole discretion as to whether to issue a refund.

Product Disclaimer. You understand and agree that the content included in any of the Products is merely meant to be informational in nature and does not represent any level of legal, medical, financial, or other professional industry-specific advice. As such, our Company will not be responsible for any damages that result from the use of the Products.

No Warranties + No Guarantees. We are providing the Products on this Website on an “As-Is” basis for individual use by you at your own risk and without any warranties, whether express or implied, including, but not limited to warranties of title; merchantability; fitness for a particular use; or any rights or licenses in these Terms.  The Company makes no warranty as to the accuracy and reliability of information set forth in the Products, the Website, and Company-related documentation.  You understand and agree that purchasing the Products does not guarantee specific results, including financial or other business gains for you personally and/or for the business. The information included in the Products is provided for informational purposes only and you are responsible for implementing any business practices or suggested actions found within these Products.

Payment + Billing. By providing the Company with your preferred payment method, you represent that you: (i) are authorized to use, and (ii) authorize the Company to charge that payment method (the “Authorized Payment Method”) for any fees related to your purchase of the Products, including without limitation fees relating to any paid feature of the Website and/or subscription service of the Company in which you have chosen to enroll (collectively, the “Fees”). If you are taking advantage of any limited time trial-period offer and you do not cancel the service on or before the last day of the trial period, you are authorizing us to charge your payment method for the service. Unless otherwise indicated, all Fees are in USD currency.

Return Policy. Due to the nature of digital products being immediately accessible upon purchase and after you agree to these Terms, we do not allow for returns or refunds under any circumstances. In addition, no modifications to your purchase will be granted once your purchase is made. Thank you for understanding.

Subscriptions + Subscription Cancellations. When you purchase any Products on an ongoing subscription basis (for example: weekly, monthly, quarterly, or annually), you are authorizing the Company to process incurred and recurring Fees until the subscription is terminated and all outstanding fees have been paid in full. You must keep a valid Authorized Payment Method on file with the Company.  Recurring payments are billed on the initial date of purchase on a prorated basis, then on the 20th day of the months that follow. If we are unable to successfully process a payment of the Fees using your Authorized Payment Method, we will make a second attempt to process payment 2 days later, then we will make a final attempt 2 days following the second attempt if it is unsuccessful. If the final attempt is unsuccessful, we reserve the right to suspend or revoke your subscription until all current and outstanding Fees are paid. If outstanding Fees remain unpaid for 30 days following the suspension date, the Company reserves the right to refer your account to collections. The Purchaser has 30 days to notify the Company of any issues with recurring payments.

You are required to complete all payments for the subscription period you committed to at purchase. At the end of the subscription period, the subscription service will auto-renew on a monthly and may be cancelled at any time in writing. If any payment is returned unpaid or the payment method is rejected during the subscription period, the Company or its service providers reserve the right to collect any applicable fees as permitted by law. If you fail to make any payment on time and fail to correct such missed payment within 30 days, or if you fail to make any 2 payments on time, the Company is permitted to cancel your participation in the program by providing written notice at the email address provided by you. Upon cancellation, you agree and promise to pay the Company a cancellation fee as damages equal to (i) the amount of any missed payments, plus (ii) 50% of the remaining amounts due under the Agreement. The cancellation fee is due immediately, and the Company is authorized to use any credit card or bank account on file to collect such fee. The Company will have no further obligations to perform under these Terms following cancellation.

Chargebacks. By attempting a chargeback with your financial institution, you are expressly agreeing to pay the full cost of your original purchase, plus any fees or associated costs incurred by the Company. We have the right to present these Terms to your financial institution, any payment processing company and/or investigating agency concerning the attempted chargeback or financial dispute. 

Promotions + Discounts. We may occasionally market and/or advertise promotions, discounts, limited time offers, and/or bonuses (“Promotions”) to potential customers. You are entitled to take advantage of any active Promotions when you purchase our Products. Promotions are offered manually and/or through automated campaigns at any given time and are not guaranteed to be available when you make a purchase through the Website. We reserve the right to change or alter any Promotions at any time and at our sole discretion. If you made a purchase of our Products prior to any associated Promotions, we are unable to honor the new offer.

License for Use. By purchasing Products through our Website, you are agreeing to the Terms of Purchase, and in return, we are providing you with a limited, non-transferable, non-exclusive, revocable, personal-use license (“License”) to use the Products by yourself only. Sharing, copying, reproducing, modifying, publishing, selling, or otherwise distributing the Products, whether publicly or privately, is expressly prohibited. You may, however, copy or print instructional materials, information, and guides within the Products for personal use, provided that all original formatting, copyright and trademark notices, and branding remains intact. Your limited license allows you to use the Products and any associated materials for yourself only. If you have multiple team members who would need access to the Products, you must purchase an additional License for each member of your team and ensure they are aware of these Terms of Purchase. You are permitted to modify, copy, edit, print, and otherwise adapt this product for use for yourself and/or your business as long as you agree to adhere to all state and federal laws and intellectual property terms contained in these Terms. You are not permitted to reproduce, give away, publish, sell, or distribute this Product in any way, whether publicly or privately. You agree to modify the Products only in a manner consistent with these Terms of Purchase.

Intellectual Property. The Company owns and retains all rights, titles, and interests in and to the Products.  Nothing in these Terms transfers any intellectual property ownership beyond the limited license described in the above section, and we reserve all rights not expressly granted to you. Permission to alter or modify the Products in a way that is consistent with the Terms of Purchase does not grant you intellectual property ownership or the right to modify the Products beyond these conditions, and in no way expands the limited license provided upon purchase.

Consent to Use. By submitting reviews, images, comments, testimonials, or tags (“Submissions”) to us on any platform including, but not limited to social media and online reviews, you are by default granting us a commercial license and voluntarily releasing us to use your Submissions for any reasonable future business use. In doing so, we may use your name {and/or photo} along with any other publicly acknowledged information that has been revealed by you when referring to your Submissions on our Website, marketing materials, guides, and any other platform not expressed in these Terms.

Age Limitations. You acknowledge you are able to perform any and all of the obligations required under these Terms of Purchase.  By submitting payment or otherwise enrolling through the Website, you warrant that you meet all legal age limits in your jurisdiction that are required to use this Website and/or purchase Products.

Changing Terms. We reserve the right to update and revise these Terms at any time without notice to you.  Your continued use of the Products and Website after we have updated the Terms of Purchase indicates your acceptance and agreement to the changes.

Privacy + Protection of Personal Information. We respect your privacy and are committed to protecting it.  We may use certain information that we collect from you to operate Jade Mc Neil Gestion et Création and provide our Products.  Please review our Privacy Policy understand the types of data we collect from you and your devices (“Data”) in connection with your purchase of Products through the Website and how we use your Data.

Error in Store Presentation. We strive to present information that is published correctly and update the Website regularly in a way that allows us to correct any resulting errors.  However, any of the content on the Website may, at any given time, be incorrect or out-of-date. We reserve the right to make changes to Product prices, specifications, processes, Promotions, availability, and to the Website as a whole at any time under any circumstance.

Termination of Use. We may terminate your account or restrict your use of the Website at any time for any reason.  Under these Terms, you understand that you are responsible for any orders and purchases you make or charges you incur prior to such termination. The company may change, discontinue, or otherwise suspend the Website for any reason, at any time, and without prior notice to the Purchaser.

Limitation of Liability. The Company is in no way liable to the Purchaser or any other third party for any and all damages including, but not limited to, punitive or exemplary damages or those resulting from negligence relating to these Terms, regardless of whether the Purchaser was advised of such damages, the foreseeable nature of the damages, and the legal or equitable theory upon which the claim for damages is based.

This Limitation of Liability provision does not purport to affect any liability that cannot be excluded or limited under the law.

Maximum Damages. Our entire maximum liability and your sole remedy for any actions or claims shall be limited to the actual amount paid by you for the Products you have purchased through the Website.

Binding Arbitration. In the event there is a dispute between the Parties that cannot be brought to an amicable mutual understanding, the Parties understand and agree that such dispute will be handled through binding arbitration in alignment with the rules of the American Arbitration Association. The Parties understand that they will be bound by any decision rendered by the arbitrator and/or arbitration proceedings. The arbitration itself will be held in Quebec, Canada. If the arbitration is unable to move forward in the designated jurisdiction, the Company will unilaterally elect another venue for the arbitration. The Parties will equally share in the costs and expenses of arbitration and any related proceedings.

Choice of Law. These Terms and the Parties’ relationship are governed by the laws of the Quebec, Canada. In the event of conflicting laws, the laws of Quebec, Canada will control.

Notices. We may provide notice to you by: (i) sending a message to the email address provided by you, or (ii) by posting to the Website. Notices sent by email will be effective at the time of sending and notices posted to the Website will be effective upon posting. You may provide notice to the Company by certified mail to Jade Mc Neil Gestion et Création at 758 rue Valois unit 302, Vaudreuil-Dorion, Quebec, Canada, J7V 0P9. Notices provided by certified mail will be effective upon actual receipt of the notice.

Severability + No Waiver. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court with jurisdiction, all other provisions set forth in these Terms will remain valid and enforceable. By failing to enforce any right or provision of these Terms, we are not waiving the right or ability to enforce the same rights or provisions in the future. Any right or provision in these Terms will only be considered waived if done so in writing by an authorized representative of the Company.

Transfer + Assignment. You may not transfer or assign any of your rights under these Terms to any third party without the express written consent of the Company.

Force Majeure. To the extent that any failure or delay in our delivery of the Products under these Terms is caused by or results from acts or circumstances beyond our reasonable control, we will not be liable or responsible to you and the same will not be considered a breach of these Terms.  Such acts or circumstances beyond our reasonable control could include, without limitation, acts of God, fire, flood, earthquake, natural disasters, cyber-attacks, terrorism, revolution, insurrection, civil unrest, national emergency, epidemic, pandemic, labor disputes, supply chain restraints or delays in obtaining suitable materials, materials breakdown, telecommunications breakdown, or power outage.

Headings for Convenience Only. The headings in these Terms are included for convenience and reference, and are not meant to describe, define, or limit the scope or intent of any provision.

Entire Agreement + All Rights Reserved. In concluding these Terms, you understand and acknowledge that these Terms constitute the final agreement and supersede all others regarding the purchase, sale, and use of any Products and the use of the Website. The Company reserves any and all rights not expressly granted in these Terms.

 

STRATEGY CALL TERMS AND CONDITIONS

These Strategy Call Terms and Conditions (the “Terms”) are entered into by and between the individual or entity purchasing the strategy call (the “Client”) and the service provider (the “Provider”). By scheduling and purchasing a strategy call (the “Call”), the Client acknowledges and agrees to the terms set forth in these Terms.

1. SERVICES PROVIDED. The Provider agrees to provide the Client with a one-time strategy session focused on marketing as selected by the Client at the time of booking (the “Services”). The Call is a consultation only and does not include execution, implementation, or ongoing consulting unless otherwise agreed in writing.

The duration of the Call shall be the length selected by the Client at the time of booking, as reflected on the Provider’s website or scheduling system.

2. PAYMENT TERMS. The Client agrees to pay the full amount for the Call at the time of booking. All payments are non-refundable, except as expressly provided in the “Rescheduling and Cancellations” section of these Terms. If the Call extends beyond the scheduled duration, additional time may be billed at the Provider’s standard hourly rate, which will be communicated in advance. The Client must pay for any additional time within five (5) days of invoicing. Failure to make timely payment may result in late fees of 1% per day or legal action to recover the amount due.

 

3. SCHEDULING AND NO-SHOWS. The Client must select an available time slot for the Call at the time of booking. If the Client needs to reschedule, they must provide at least twenty-four (24) hours’ advance notice before the scheduled Call. The rescheduled Call must take place within 30 days of the original appointment, subject to the Provider’s availability. If the Client fails to provide timely notice or does not attend the scheduled Call without prior notification, the Client forfeits the session fee, and no rescheduling or refund will be permitted. If the Client arrives late, the Call will still end at the originally scheduled time, and no additional time will be provided.

 

4. CLIENT CANCELLATIONS AND REFUNDS. The Client acknowledges that all sales are final, and refunds are not available for Client-initiated cancellations. If the Provider is unable to conduct the Call for any reason, the Client may choose to reschedule or receive a full refund. The Provider reserves the right to cancel the Call for any reason and issue a refund at their sole discretion.

 

5. CLIENT WARRANTIES & REPRESENTATIONS. The Client is responsible for ensuring they are available at the scheduled time. The Client is expected to come prepared with any necessary information, questions, or materials relevant to their strategy session. The effectiveness of the Call depends on the Client’s engagement and implementation of the recommendations provided. The Client represents and warrants that all information provided to the Provider is accurate and complete to the best of their knowledge. The Provider is not responsible for any negative outcomes resulting from the Client’s misrepresentation of facts, misinterpretation of advice, or failure to properly implement the strategies discussed during the Call.

 

6. CUSTOMER EXPECTATIONS & DELIVERABLES. The Client acknowledges that the Call is designed to provide insights, recommendations, and strategic advice, but does not include execution, implementation, hands-on work, or ongoing consulting. The Provider is not required to provide any deliverables unless explicitly stated at the time of booking. If no deliverables are specified, the Call will be advisory-only.

If the Provider includes deliverables as part of the strategy session, they may consist of: Marketing or content strategy plan (e.g., social media content outlines, campaign recommendations), Business strategy roadmaps (e.g., action plans, workflow recommendations)/

The nature and format of any deliverables will be determined at the Provider’s discretion and timeline based on the type of strategy session booked.

7. RECORDING CONSENT & LIMITATION OF LIABILITY. The Client expressly consents to the Call being recorded by the Provider for reference, internal use, training, or service improvement. The Client may not record the Call without the Provider’s prior written consent. The Provider does not guarantee that a recording will be available and is not responsible for any failure to record the Call, technical issues, or lost recordings. In the event that the recording is unavailable for any reason, the Client is not entitled to a refund or a replacement session.

 

The Client acknowledges and agrees that portions of the recorded Call may be used for internal training, content improvement, or marketing purposes, but no personally identifiable or confidential business details will be shared without explicit consent. If the Client prefers not to have their Call used in this manner, they may opt out by notifying the Provider in writing prior to the Call.

8. CLIENT TECHNOLOGY & THIRD-PARTY TOOLS. The Client is responsible for ensuring they have a stable internet connection, functioning audio/video equipment, and access to any required third-party software (e.g., Zoom, Google Meet, project management tools) before the Call. The Provider is not responsible for any technical difficulties, system outages, software incompatibilities, or disruptions caused by third-party platforms. If a Call is delayed or interrupted due to the Client’s internet issues, device malfunctions, or software failures, the Call will proceed as scheduled and end at the originally planned time, unless the Provider, at their sole discretion, agrees to reschedule. No refunds or additional time will be provided due to Client-side technical difficulties unless otherwise agreed upon by the Provider.

 

9. PROHIBITED CONDUCT & RIGHT TO REFUSE SERVICE. The Client agrees to conduct themselves professionally during the Call. The Provider reserves the right to terminate the Call immediately if the Client engages in harassment, inappropriate behavior, or any other conduct that disrupts the session. In such cases, no refund will be issued. The Provider reserves the right to refuse or discontinue services to any Client at their sole discretion, including but not limited to cases of unprofessional behavior, conflict of interest, or if the Client’s needs fall outside the Provider’s expertise. In such cases, a refund may be issued at the Provider’s discretion.

 

10. INTELLECTUAL PROPERTY. The Provider retains all rights, title, and interest in any frameworks, proprietary methods, templates, strategies, concepts, and other intellectual property shared or developed during the Call (collectively, the "Provider’s IP"). The Client receives a limited, non-exclusive, non-transferable license to use the Provider’s IP solely for their own personal or internal business purposes. The Client shall not, without the Provider’s express written consent: modify, copy, reproduce, republish, distribute, resell, sublicense, or exploit any portion of the Provider’s IP; share, teach, or otherwise disseminate the Provider’s IP to third parties, including clients, employees, contractors, or business partners, whether for free or for compensation; or use the Provider’s IP to create derivative works, competing products, or services. Any unauthorized use of the Provider’s IP shall constitute a breach of this Agreement and may result in legal action, damages, and injunctive relief to prevent further misuse.

 

11. NO OBLIGATION FOR FUTURE SERVICES. The Parties acknowledge that this Call is a standalone, one-time service and does not create any obligation, expectation, or right for either Party to enter into any future agreements, business relationships, or continued services.

Nothing in this Agreement shall be construed as a commitment to provide ongoing support, consulting, or future services beyond the scheduled Call, a retainer, subscription, or long-term engagement between the Parties, or a guarantee of availability for additional services in the future. Any future engagements between the Parties must be separately agreed upon in writing and are subject to separate terms, conditions, and pricing.

12. LIMITATION OF LIABILITY. The Provider makes no guarantees, representations, or warranties, express or implied, regarding any specific outcomes resulting from the Call. The Client acknowledges that all strategic advice, recommendations, and insights provided by the Provider are for informational purposes only and should not be relied upon as legal, financial, or business guarantees. The Provider shall not be liable for any direct, indirect, incidental, consequential, or special damages, including but not limited to loss of revenue, lost profits, business interruption, reputational harm, or legal disputes, arising from: the Client’s use or implementation of strategies discussed during the Call; the Client’s reliance on any information provided during the Call; any decisions made or actions taken (or not taken) by the Client based on the Call’s contents. The Client agrees that the maximum liability of the Provider under this Agreement, for any reason, shall not exceed the total amount paid by the Client for the Call.

 

13. CONFIDENTIALITY. Both Parties agree to maintain the confidentiality of any proprietary, sensitive, or non-public business information shared during the Call (“Confidential Information”). The Provider may use generalized examples from consultations for educational, training, or marketing purposes, but shall not disclose personally identifiable details, trade secrets, or proprietary business information without the Client’s express written consent. Confidentiality does not apply to information that: is publicly available at the time of disclosure or becomes public through no fault of the receiving Party; is lawfully obtained from a third party without confidentiality obligations; or is required to be disclosed by law, subpoena, or governmental order. The Parties’ confidentiality obligations shall survive the termination of this Agreement.

 

14. GOVERNING LAW AND DISPUTE RESOLUTION. This Agreement shall be governed by and construed in accordance with the laws of Montérégie in Quebec, Canda, without regard to conflict-of-law principles. In the event of a dispute arising out of or relating to this Agreement, the Parties agree to first attempt to resolve the matter through good-faith negotiations. If the dispute is not resolved within thirty (30) days, the Parties agree to submit the matter to mediation with a mutually agreed-upon mediator before pursuing litigation or other legal remedies. Mediation costs shall be shared equally between the Parties, unless otherwise agreed. If mediation fails, either Party may pursue legal action only in the courts located in Montérégie in Quebec, Canada, and the Parties waive any objections to jurisdiction or venue in that location. The prevailing Party in any legal action shall be entitled to recover reasonable attorney’s fees and costs, in addition to any awarded damages or relief.

 

15. NO GUARANTEE OF RESULTS. The Provider makes no guarantees, warranties, or representations, express or implied, regarding any specific results or outcomes from the Services provided during the Call. The Client acknowledges that business success, marketing effectiveness, and other strategic outcomes depend on multiple factors, including but not limited to their own implementation, industry conditions, market trends, and external influences beyond the Provider’s control. The Provider shall not be held liable for any losses, damages, or lack of expected results arising from the Client’s use, interpretation, or implementation of the strategies discussed during the Call.

 

16. FORCE MAJEURE. Neither Party shall be held liable for any failure or delay in performing obligations under this Agreement if such failure or delay is due to circumstances beyond their reasonable control, including but not limited to: acts of God (e.g., floods, earthquakes, hurricanes); government orders, regulations, or restrictions; strikes, labor disputes, or civil disturbances; power failures, internet outages, or telecommunications disruption; pandemics, epidemics, or public health emergencies; or any other unforeseeable event beyond the control of the affected Party. If a Force Majeure event occurs, the affected Party shall:

1. .Notify the other Party as soon as reasonably possible, and
2. Resume performance as soon as the disruption is resolved, to the extent practicable.

The Client acknowledges that Force Majeure does not excuse payment obligations for Services already rendered.

17. NON-DISPARAGEMENT. The Client agrees not to make defamatory or misleading statements about the Provider, whether orally or in writing, including on social media, public forums, or online reviews.

 

18. INDEPENDENT CONTRACTOR RELATIONSHIP. Nothing in this Agreement shall be construed to create a partnership, joint venture, agency, franchise, or employer-employee relationship between the Parties. The Provider is an independent contractor and retains full discretion over the manner and means of delivering the Services. The Client shall not control or direct the Provider’s work beyond the agreed scope of the Call. The Provider is not an employee of the Client and shall not be entitled to any benefits, insurance, or compensation beyond what is explicitly stated in this Agreement. The Client shall not have the authority to bind, represent, or act on behalf of the Provider in any capacity. Nothing in this Agreement shall be interpreted as creating an obligation for either Party to enter into future agreements or business relationships.

 

19. SEVERABILITY. If any provision of this Agreement is found to be invalid, illegal, or unenforceable, such provision shall be modified to the extent necessary to make it enforceable, or if modification is not possible, it shall be severed from the Agreement. The remainder of this Agreement shall continue in full force and effect.

 

20. AMENDMENTS. No modification, amendment, or waiver of any provision of this Agreement shall be valid unless made in writing and signed by both Parties. Any oral modifications or implied waivers shall be void and unenforceable.

 

21. ASSIGNMENT. The Client may not assign, transfer, or delegate their rights or obligations under this Agreement without the prior written consent of the Provider. Any attempted assignment in violation of this clause shall be null and void. The Provider may assign or transfer its rights and obligations under this Agreement at its sole discretion.

 

22. ENTIRE AGREEMENT. This Agreement constitutes the entire understanding between the Parties with respect to the subject matter herein and supersedes all prior discussions, negotiations, agreements, or understandings, whether written or oral. No representations, warranties, covenants, or conditions, express or implied, other than those set forth in this Agreement, shall be binding upon either Party.